3. Creating a Process Improvement Culture
Partner Client: World-class, patient-centered, integrated, academic medical center. One of the nation’s premier centers for excellence in clinical care, biomedical research and medical education.
Audience: Managers and individual contributors seeking to gain proficiency in process improvement and to join the lean movement within this innovative healthcare organization.
Delivery: 1 week long Lean & six Sigma Green Belt training and 2 week long Black Belt training courses.
The Challenge: As the process improvement and lean movement continues to grow through the service industry worldwide, this leading medical center aspired to be at the tip of the spear in the area of process improvement excellence in effort to provide world-class patient care. The combined learning development teams needed to leverage existing Rutgers Executive Education resources to develop a flexible, sustainable schedule of continuous learning programs that would support the learning and development needs of this growing organization.
The Solution: The long-standing Rutgers University-Lockheed Martin Corporation Lean & Six Sigma training offerings represent industry leading process improvement education coupled with the award winning industry accolades that Lockheed Martin Corporation and their program facilitators represent. Therefore, utilizing these existing Rutgers Executive Education training programs, the clients training solution includes attending regularly scheduled open enrollment programs coupled with Rutgers-Lockheed delivering on-site training programs at the client’s site as demand dictates. To date, nearly 100 client employees have graduated from the Rutgers Executive Education Lean Six Sigma training programs and have become part of the lean movement within their organization.
The Impact: “The program is very well designed and pieces together all the elements of process improvement. As we grow the Lean Management function at our organization, we continue to rely on this program for guidance in Lean & Six Sigma methodology and to support our vision to become a world class academic medical center delivering Ideal Patient Care.” says this client’s chief organizational development & learning officer.