1766-2016 Rutgers 250
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Information Technology (IT) Management Professional Certificate (Online)

Next Date: Self-Paced

Investment: $2,100

Overview:

Enhance your IT expertise with the people and management skills employers want. This program is intended for IT Professionals involved in the delivery or support of IT Services.

This program has been approved by the New Jersey Department of Labor for workforce training grants. Funding may be available for those receiving unemployment benefits. Contact us for more information.

  • This program is self-paced; you can begin your program within 1-2 business days of registration
  • Enjoy the support of a Rutgers advisor who will provide real world case studies and experience to add to the value of your learning experience
  • The estimated duration of this program is 100 hours. You will work one-on-one with your Rutgers mentor to set a flexible schedule that will allow you to incorporate your learning into your schedule and complete in a time frame that works for you.
  • Anyone responsible for the management or day to day involvement in Service Management, anyone defining or re-defining processes, and Business or Supply Managers responsible for agreements defining delivery or support of services.
  • IT professionals who have moved or will be moving into an IT Management position, and who require stronger skills in
    the Management side of overseeing an organization’s IT function.
  • ITIL® V3 Overview: Creating a Service Culture
  • ITIL® V3 Overview: Introduction to the ITIL® V3 Framework
  • ITIL® V3 Overview: Certification and Benefits
  • ITIL V3 – ITIL and the Service Lifecycle
  • ITIL V3 – Service Strategy Fundamentals
  • ITIL V3 – Service Strategy Processes
  • ITIL V3 – Service Design Fundamentals
  • ITIL V3 – Service Design Processes
  • ITIL V3 – Service Transition Processes and Principles
  • ITIL V3 – Service Operation Principles and Functions
  • ITIL V3 – Service Operation Processes
  • ITIL V3 – Continual Service Improvement Fundamentals
  • Communication Skills for Successful Management
  • Process Management Skills
  • Attracting, Motivating, and Retaining Technical Professionals
  • Introduction to IT Project Management
  • The Life Cycle of an IT Project
  • Managing the Execution and Control of IT Projects
  • Project IT Management Simulation – The Early Stages
  • Project IT Management Simulation – Design to Rollout
  • IT Challenges: Present and Future
  • Strategic Planning and Positioning for IT Projects
  • Strategic Planning and Positioning for IT Projects
  • Strategic Approaches to Managing IT Projects
  • Estimating the IT Project Work Effort
  • IT Project Leadership, Authority & Accountability

In order to support your organization’s training and growth, Executive Education will provide you with additional savings if three or more individuals from your organization enroll in the same certificate program. Please contact a learning consultant for more information.