Overview

Available	Cost
Online, Open Enrollment with a Personal Learning Coach	$1,950.00

UPDATED CONTENT AVAILABLE APRIL 7!

This program is designed for individual learners – it can also be customized for group delivery in your organization. Contact a learning consultant for more information.

Looking to launch a fulfilling career or upskill in a role that helps others solve their problems and find joy in doing so?  Prepare for roles in retail eCommerce, Healthcare, B2B, and B2C across multiple industries. Short duration, project-based course led by a personal learning coach to help you support the fulfillment of your career goals. Upon completion, you will earn a credential to put on your resume, portfolio, and LinkedIn profile that showcases your newly acquired skills.

The Opportunity

Between increasing reliance on online retail, digital business-to-business commerce, and increasing complexity in healthcare, demand for customer service specialists and managers will remain steady through this decade, according to the Bureau of Labor Statistics. However, how customer service is delivered and the expectations of employers and customers are changing rapidly. Learn what it takes to have an enjoyable career as a successful, productive customer service specialist today with the Certificate in Customer Service Excellence. 

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” – Ken Blanchard 

Program Benefits

Master concepts and build skills in communication, customer satisfaction, emotional intelligence, handling difficult situations with confidence and competence, and maintaining motivation and control. With a greater understanding of the critical role customer service specialists play in your organization’s success and your enhanced knowledge of the concepts, skills and techniques you’ll have learned, you’ll also be better equipped to advance your career in customer service or take advantage of opportunities in other fields, as well.

With the guidance of your Rutgers Personal Learning Coach, you will have the confidence and knowledge to make significant contributions to this critical, strategic function at your current employer or prospective employer.

What You Will Learn

The main goal of this certificate is to enable you to develop skills and competencies that employers are looking for in the following areas:  

• Customer Relationships 
• Understanding customers 
• Customer Service Operations 
• Essential Customer Service Skills 
• Customer Success 
• Communications skills 
• Problem-solving 
• Complaint handling 
• Building customer service strategies 

Who Should Attend

This program is geared toward individuals looking to launch a fulfilling career or reenter the workforce in a role that helps others solve their problems and find joy in doing so. In a customer service career, you get the opportunity to spend every day communicating with new, interesting customers finding solutions to their various problems. Good candidates also include those with previous customer-service experience who would like to refresh, update or polish their skills in this profession.on here.